Call 01777 948056  or email

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Terms & Conditions

These Terms & Conditions relate to goods sold for domestic and private use. Goods supplied for commercial use may be subject to alternative Terms & Conditions so must be declared at the time of placing your order. We take no responsibility for, and will not incur any liability in respect of goods which are used for purposes other than domestic or private use, other than to the extent set out in these Terms and Conditions.

How To Contact Us

  • We are Raw Furniture UK and are located at 81 Carolgate, Retford, Notts DN22 6EH.
  • Our postal address for correspondence is Raw Furniture UK, Unit 4 Manor Business Park, East Drayton, Notts DN22 0LG
  • Our VAT Registration Number is 166 440 605.
  • You can contact us by telephoning us on 01777 948056; by emailing us at; by writing to us at the address above; or by using our Contact Form.
  • If we contact you, we will do so by telephone, by writing to you at the email address or postal address you provided to us, or through social media if this is how you initiated contact with us.

Our Goods

  • We have made every effort to display all colours, markings, textures and finishes accurately in our marketing materials but we cannot guarantee that a print-out/device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from these images.
  • Surfaces may not always be totally level, in order to retain the saw markings.
  • Edges may not always be totally straight, as natural curves and characteristics such as knot holes and shakes are retained and sanded in.
  • The manufacturing process is left visible, including saw and strap marks, knots and age rings. As a result of this, please be aware that goods purchased in separate orders may vary in appearance. Please contact us prior to placing your order if this may be a problem for you.
  • If we are making the goods to measurements you have given us, you are responsible for ensuring that these measurements are correct.
  • We make every effort to be as accurate as possible but due to the natural materials used and our handmade process, all dimensions are approximate and are measured to the nearest centimetre.
  • All advice or recommendation provided by us or our employees as to the care, maintenance or use of the goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk. Consequently, we will not be liable for any such unconfirmed advice or recommendation.
  • All orders for bespoke items must be specified in writing and are subject to our express acceptance. With respect to bespoke items produced according to your specifications, your submission of any design specifications to us shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights, design rights and other intellectual property rights in the specifications and furthermore you shall defend us at your expense and pay all costs and damages of any kind (including our legal fees) incurred by us as the result of any suit or other legal proceeding against us for infringement of any patent, trademarks, copyrights, design rights or other rights by reason of use of such specifications, provided we promptly notify you of such claim of, or suit for, infringement and tender the defence thereof to you. Additionally, at our option, we may be separately represented in any such suit at our own expense.

Pricing and Payment

  • We reserve the right to alter prices at any time.
  • The price of the goods (which includes VAT) will be the price indicated on the Order Confirmation. Prices do not include any delivery charges.
  • Any promotions, discounts or special offers displayed will only be applicable for orders placed at the time of such display.
  • If a pricing error occurs, we will contact you to offer a suitable alternative or a refund.
  • We accept payment by cash, credit and debit cards, PayPal or bank transfer.
  • For orders placed in store, a deposit is required and is calculated as the greater of 20% or £50. The full balance must be paid and cleared a minimum of three working days before delivery, or cash on delivery, if agreed in advance with us.
  • For all remote orders (i.e. email, telephone, eBay, Etsy, Facebook and website), payment is required in full at the time of ordering.
  • Orders for bespoke items are not included in any in-store, online or telephone offers or sales.


Our delivery information can be found at or we can send you a copy on request.

Our contract with you

  • Our acceptance of your order and the start of your contract with us will take place on receipt of your deposit payment (or full payment if ordering remotely) and on our subsequent correspondence to you via email or post with an Order Confirmation/Invoice and an estimated delivery date.
  • Confirmation emails and bespoke designs/measurements must be checked by the customer. Raw Furniture UK cannot accept responsibility if a mistake is made and the information on the order matches that of the delivered goods.
  • Your contract with us ends on delivery of goods to you.
  • Any alterations must be made no later than 3 weeks after your order is placed. If a special arrangement has been agreed with Raw Furniture UK for a shorter than usual lead time, please contact us to check if any alterations are possible.
  • If for any reason goods are unavailable, Raw Furniture UK will contact you to offer your choice of an alternative or a full refund.

Cancellation and Returns

  • Under the Online and Distance Selling Regulations, you are entitled to cancel your contract within 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel. Item(s) cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as defective.
  • Your right as a consumer to change your mind and any right to an exchange under these terms does not apply in respect of any bespoke goods, whether ordered in person or remotely, stock clearance or ex-display items bought in person from our showroom or any other premises we may operate from time to time, and for hygiene reasons, mattresses where you have removed the protective wrapping.
  • In order to exercise the right to cancel, you must inform us in writing via email or post including your Order Number and date of order as part of your correspondence.
  • If you want to end a contract before the goods you have ordered are delivered, where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract; and a charge of £45 if you exercise your right to end the contract in accordance with this clause within 3 working days of the agreed delivery date. This clause does not apply to bespoke items, which are non-refundable unless faulty.
  • If you wish to return an item for a refund (unless the item is faulty), it is your responsibility to make arrangements with us for the return of the goods, via our delivery team at your own cost and in new condition. Note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in our showroom or if the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when they were delivered to, or collected by, you. We reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damage.
  • Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. However, if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to a full refund including any delivery charges (where applicable); or a repair.
  • In the event that a repair cannot be made, we will replace the items, or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Raw Furniture UK and must be in our possession before monies are refunded.


We offer a 10 year structural guarantee on our Raw Furniture UK handmade rustic furniture. This allows you to rest assured in the knowledge that your beautiful furniture will be an investment for years to come. Sofas and chairs have a 1 year structural guarantee. The 'Harmony’ range of mattresses have a 5 year guarantee. All other mattresses have a 1 year guarantee. Any goods not listed above have a 1 year guarantee. The guarantee period begins on the date of collection/delivery and applies to UK Mainland only.

For your guarantee to be applicable please adhere to our Terms & Conditions as well as our Care Information.

  • All furniture is supplied for normal domestic use, unless specified in writing for commercial use.
  • Natural wear and tear of furniture in a normal domestic environment is not covered by the guarantee
  • Damage as a result of accidents or negligence, including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage, is not covered in this guarantee
  • Guarantees are not transferable. Any claims on our guarantee will only be valid to the original purchaser.
  • IMPORTANT:  Please keep all your paperwork safe as your guarantee will not be valid unless you provide us with your Order/Invoice at the time of any claim.

Raw Furniture UK takes care to check the accuracy of the information given. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published may include inaccuracies and typological errors.

Privacy Notice

Full details of our Privacy Policy, in accordance with The Data Protection Act 2018, are available on the Privacy page.