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Frequently Asked Questions

Do you offer a bespoke made-to-measure service? 

Yes, most of our solid wood items can be made to your exact requirements.  We have our own designer and joiners, who work together to create the items of your choice. If you have ideas and measurements, we will help you realise your plans and dreams for a beautiful home. 

Is made-to-measure expensive?

No, all of our furniture is made to order so tweaking our items to suit your requirements may not result in a great difference in price to a standard item listed on our site.

Do you manufacture your own furniture or are you a middle man?

We manufacture 90% of the furniture in our own factory using our own joiners.  We only buy in items such as soft furnishings and accessories.

Where will my furniture be made? 

We have our own workshop in North Nottinghamshire, where our team of joiners, sprayers and finishers will make your furniture by hand, to your requirements. We use local companies and resources wherever possible, but putting quality first means our rustic timber is sourced from Canada. Rough-sawn Quebec Pine gives the beautiful character to our furniture we are now renowned for. 

Is your furniture solid or flatpack?

Our furniture is solid wood throughout and is definitely NOT flatpack.  Some of our items will require a small amount of assembly (table legs, beds, etc.) as this assists with the delivery of furniture to your property.  All items delivered within a radius of 10 miles of our showroom at DN22 6EH are assembled free of charge. Other items requiring a delivery service will arrive in easy-to-assemble components. We also provide an assembly service, which you can add to your order. Please see our Delivery Information for further details.  

What happens if access to my property is restricted?

Where possible, our furniture can be supplied in smaller parts for delivery (please note this is not flatpack!).  Our furniture can be easily re-assembled in your desired room.  Please let us know at the time of placing your order of any special access requirements.

Can I customise my furniture with different handles, colours etc?

Absolutely!  We have a selection of different paint colours, wax finishes and handles that you can choose from.  We want your furniture to be perfect for you so please contact us with any special requirements.

Do you make and install fitted furniture?

Yes, we make fitted kitchens, bedrooms, bookcases, utilities, offices, TV units and much more!  Please note that installation of fitted furniture may be restricted by location - please contact us for further details. 

Do you use your own couriers?

We use trusted independent courier companies for delivery to most of the UK but also use our own team for some local areas.  

Will my furniture be delivered to my doorstep?

Yes, we will deliver your furniture to your chosen room in your property.  Please note that some independent courier deliveries will be one-man deliveries and depending on the size of your furniture some assistance may be required.  We will always try and let you know in advance if some assistance will be required for the delivery.

How long will it take to get my new furniture? 

This really does depend on demand and we are happily seeing a consistently high demand for our furniture. This means that our lead time is generally 6-8 weeks but can be more at busy times like Christmas. Please try to order as early as you can if your delivery date is important to you. We will always put the quality of your finished item first, rather than rush our craftsmen. 

Do you offer finance?

No, we don’t offer finance, but you can secure your order with a 20% (minimum) deposit and pay in instalments throughout the 6-8 week lead time. Please note that we require settlement of the balance in full before we are able to make delivery to you.

How can I pay for my furniture?

You can pay online, by bank transfer or by calling our shop to make a debit or credit card payment (all major cards accepted). We don’t apply any surcharges for credit card payments.

What guarantee do you offer?

All solid wood furniture made by Raw is supplied with a 10 year guarantee.  Full details can be found in our Terms and Conditions.

Can you make me a different size table? 

Yes, we make all our tables to order and can make any size you require. Please be sure to allow enough space around your table to move chairs in and out and also space between the legs for your required number of chairs and people. If you would like help with this, come and see us or give us a call. 

 What wood do you use? 

Our most popular timber is slow grown Quebec Pine. This Canadian timber is sustainably sourced and selected for its density and straight, attractive grain. We then hand wax to enhance its natural characteristics, giving our unique Raw Furniture finish. We are also experienced manufacturers of Oak furniture, so just ask us for a quote to make our items in your choice of timber. Your piece may have different distinctive knots, grains and saw markings to the images shown, but we ensure that they are all naturally beautiful. If you prefer a smooth painted finish, we use Radiata Pine, which is a mainly knot-free plantation grown pine. New growth is cut away to reduce knots in the final timber. 

Do you make chairs? 

Yes, we make rustic chairs to match our tables. These can be wax finished or painted in a colour of your choice. We source beech and oak chairs, which we then paint in any Farrow & Ball colour to fit with your design. We also work with another UK company who make stunning chairs for us in a range of fabrics including Moon Wool and Harris Tweed as well as aniline leathers in various shades. These can be ordered in a vast range of combinations and are made especially for you. We also stock a full range of dining chairs in our showroom. 

Can you paint my new furniture? 

Yes, we have paint specially made to paint any of our furniture so that it can be used in our sprayers. We add a hardener to the paint to give it the durable finish required in modern homes. If the picture on our website is painted, the price includes painting, but if you would like an item painting, we make a 10% surcharge. We stock as many Farrow & Ball colours as possible so just ask if you have a particular colour in mind. You can find these colours on their colour charts in DIY stores or online. If we do not stock your chosen colour we may be able to get the colour for you at a surcharge of £45. 

How do I care for my furniture? 

We have supplied in depth details in our Care Information which is available on this site and sent to our customers by email or with orders. 

Do you supply businesses or commercial environments? 

Yes, we are very happy to work with other businesses providing a bespoke service to suit their needs. Our items are robust and therefore suitable for many commercial environments. We have supplied items to offices, holiday homes, hairdressers and meeting rooms. However, our guarantees do not cover commercial use and any guarantee will need to be arranged with us on an individual basis, depending on usage. 

Do the benches fit between the legs of the tables? 

Yes, if you order a table with benches, we will make the benches to fit inside the legs of the table. For example, a 6’ table would require a 5’ bench. If you want something different, please let us know and we will adjust the measurements on your items accordingly. 

Do you make matching items? 

Yes, we are able to match any furniture you order from us and will do our best to match to other items you may already have. As all our pieces are bespoke, you can mix and match characteristics of items displayed on our website or in our showroom. It is then entirely your choice whether you have a plinth or chunky legs, handles or knobs, planks or slats and wax or paint, or even a bit of both.